FAQ

Find our shipping policies here and our refund policy here

 

Can you custom make me a piece?

Absolutely, yes! We love to do custom orders. No matter how big or small; just let us know what you're looking for, and we'll see if we can make it. Just send us a message.

  

Can I wear my jewelry in water?

Gold fill is waterproof. Most gemstones are waterproof too, except for coral and pearls. We don't recommend you to wear your jewelry in a pool or saltwater as the chemicals and salt may damage it, but fresh water is fine for jewelry without pearls or coral. Remember to dry it properly afterwards to avoid tarnishing.

   

How long will my jewelry last? 

Because gold-filled jewelry has a much thicker layer of gold than gold-plated jewelry, it can last a long time—potentially years, even decades. Some brands claim their gold-filled pieces can last a lifetime, but the lifespan of your jewelry will depend heavily on how you care for it.

Read our in-depth guide for deeper insights.

 

How do I care for my jewelry?

You've invested in a quality piece of craftsmanship which will remain beautiful for a long time. Here is a link to our care guide outlining the best way to keep your jewelry looking like new for longer.

 

Help, my jewelry is darkening!

If this happens within the first few weeks or months it is most likely formed by the oils of your skin and dust. 

Even with proper care 14k gold can darken after years of wear. The gases in the air, chemicals or lotions that may have come into contact with it, or sweat can be the cause of this.

Don‘t worry, these discolouration can be removed with a soft polishing cloth. Our special anti-tarnish polishing cloth makes polishing your jewelry even easier & faster.

If the polishing cloth doesn’t do the trick, please contact us.

You can read more about tarnishing here, and about caring for your jewelry here. 

  

What makes Rays & Riches jewelry responsible?

Everything we do is founded in our love and respect for mother earth and all people. For that reason, there are two things we will never compromise on; sustainability and ethical practices. You can learn more about our values here and our metals and why we chose to use repurposed gemstones here.

 

Are your gems real?

We test all our gemstones, pearls and coral for their authenticity. We only sell gemstones we are 100% certain are genuine, real stones, pearls or coral. If we suspect that they might have been dyed, we will always mention it in the description. 

 

Where do you get your gemstones from?

Currently all our gemstones have been repurposed from pre-loved jewelry. We get them directly from people like you who want to give their jewelry a chance to be worn& loved again, instead of letting it catch dust in the back of their drawer. If you’d like to contribute towards our efforts of creating truly circular jewelry, contact us any time. 

 

What type of metal is used in Rays&Riches jewelry?

 Our jewelry uses 100% 14 karat gold fill. You can learn more about it here.

 

Is recycled gold as good as newly mined?

Yes, precious metals are circular materials. That means that they can be infinitely recycled without losing their structural integrity and value. It generates 98% less emissions than mined metals. 

 

My jewelry is a little off on the sizing, what's up?

All Rays&Riches jewelry is handmade so all of our sizings are approximate. We try to measure our pieces as precisely as we can, but they may vary up to 1/4 of a ring size. Your ring size also changes depending on your body‘s condition. Find your ring size here.

 

 

My jewelry doesn't look exactly like the photo.

All pieces are made by hand, that means that slight variations may occur.

Many of our stones have natural texture, inclusions or coloring that can differ from stone to stone.

We do our best to match gemstones, but sometimes it's impossible due to the unique nature of each piece.

Your screen and colour settings also play a role in how colours are displayed.

You're always welcome to request we send you photos of your jewelry before it ships for you to approve.

 

I lost one of my earrings.

If it was a limited edition piece unfortunately we won’t be able to replace it. For all others we're happy to provide you with a replacement single earring. Usually a single earring is 50% of the cost of the pair. Send us a message to begin the process.

 

What happens if my piece breaks? 

Don't worry, we're here to help! We want you to be able to continue to wear your jewelry! Just send us your broken item. We do basic repairs for free within the first year of purchase. After one year, there's a small fee. Please send us a message.